Frequently Asked Questions

Get the answers to your slow feeding questions as asked by many of our happy customers.   

FAQ

• What is the slow feeding concept?

  It is a method of allowing horses to feed for longer periods of time at a slower pace of eating. Read more here. 

• Will my horse get enough to eat with a slow feed net?

  Yes, they will adapt to a slower way of eating but will eat for longer periods of time at a slower pace. We recommend starting with the 2" mesh if your horses are not accustomed to the slow feed method. Learn More: 

• How do I know what size net to order?

  We provide a handy chart for helping you to determine how to measure for the size of net you require. You can find it here 

• Do you provide a warranty?

  Yes, we provide a 30 Day Manufacturer’s Warranty on hand sewn seams. Returns/Exchanges within 7 days for new, unused nets. Customer pays all shipping fees. For hygienic reasons, nets are non-returnable once used. Hay nets are not indestructible and we cannot control the animal eating from the net. Warranty does not cover damage caused by use, including chew holes or tears in the mesh. The mesh is not metal and can therefore be torn or chewed, horses are livestock and may chew thru the mesh if not transitioned properly or various other reasons. We do not warranty the mesh/netting, only the craftsmanship of the seams. There is an inherent risk in the purchase and use of these products. 

• Can I exchange my net if it is not correct?

  Exchanges are offered for a different size of mesh, within 30 days of date of purchase, only un-opened & unused items, customer pays for all shipping charges related to any exchanges. 

• What methods of payment do you accept?

  We accept PayPal and Credit Cards. Payments are in Canadian dollars.

• What about shipping?

  We ship throughout Canada and the United States. Outside these areas, please contact us. Note for U.S. customers the tax shown is a levy for additional shipping costs. U.S. orders may take 5-10 days longer as they need to clear customs. 

• Can I buy your slow feed nets at a tack store near me?

  Yes, we have distributors throughout Canada and the United States, you can find a list of where to buy our nets here.

  • Do you have instructions for your hay nets?

    Yes, you can download our instructions here. 

• Do I need to take precautions with your nets?

  Yes, like anything you use in and around your horses precautions are required. We would like to remind you that slow feed netting bags and nets may sometimes get caught in the horses' shoes and or halter as well as blankets. Please keep an eye on your horse should any of the above occur. Make sure the rope of the net is not tied at the end. Leave the ends loose so that you do not create an opening in the rope that will get caught on your horse.

If you have a question we have not answered above, please call 905-892-8787 for assistance.

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